Documentation > Frequently Asked Questions > I have problem with license

I have problem with license

Author: Mark Fric

May 5th, 2015

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Licenses are valid for one computer only, if you reinstall Windows or you want to move your program to another computer you need to reset the license.

Problem 1: License is not valid for this computer…
Licenses are bound to one computer. Have you recently reinstalled Windows or hard disc or changed the computer? You can Reset your license here.

Please note that only customers who purchased our products can reset their licenses.
If you are a TRIAL user and you want to change computers or extend your trial period then please contact us.

Problem 2: Cannot verify license, check internet connection
Please make sure that your Antivirus or Firewall doesn’t block Internet connection for StrategyQuant.
If you use Antivirus/Firewall then turn it off and try license verification again. If it works now you should make a rule in your Firewall to allow connections from StrategyQuant.

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Bill
Guest
Bill

Hello
I clicked on the link “Reset your License here”. But i have “Error 500”, it doesn’t work. Please take a look on it.
Best regards
Bill

Fabrizio
Guest
Fabrizio

Me too i have the same problem ” Error 500

Alexander Reichart
Member
Alexander Reichart

Same Problem for me!

Valter Ruggeri
Guest
Valter Ruggeri

oggi mi si presenta lo stesso problema “errore 500”

Viviana
Guest
Viviana

my license should expire 5/7/2018 the program no longer checks it, can you verify?
Thank you

giovanni zagaglioni
Guest

non riesco ad avere la licenza

giovanni zagaglioni
Guest

non riesco ad ottenere la licenza per entrare in strategy quant

Andre
Guest
Andre

Downloaded the trial and when I tried to open said it falied.
Never used StrategyQuant before, either on this computer or another…

hishaam summud
Guest
hishaam summud

https://www.screencast.com/t/StJjLdHTlAR9

now for an unknown reason, my trial stopped working prematurely, before the due date, I thought by uninstalling/reinstalling it will solve the problem, apparently not…could you please help

Annibale
Guest
Annibale

Ciao
quando clicco su “resettare la tua licenza” mi segnala “Errore 500”
Cordiali saluti

Annibale
Guest
Annibale

Ho aderito al piano di acquisto rateizzato proposto da SAPIENZA FINANZIARIA, ma la licenza di prova è scaduta e da ormai due mesi non riesco più ad entrare nel programma

Marco
Guest
Marco

Good evening, I entered the license you sent me through Sapienza Finanziaria at the first opening of the quant strategy for the trial period of 30 days but is recognized as already in use. Going to the page to reset the license appears to be 500 error. How can you help me?

massimo
Guest
massimo

stesso problema err.500

massimo
Guest
massimo

anche io lo steeso problema err.500

Alexander Reichart
Member
Alexander Reichart

Hello
I clicked on the link “Reset your License here”. But i have “Error 500”, it doesn’t work. Please take a look on it.
Best regards
Alexander

Louis
Guest
Louis

it show license has been used. but this it the first time i download SQ…i`m using trial license

Swen Prause
Guest
Swen Prause

I have the same problem. And try to reset the licence resulted on error 500.

Long Vuong
Guest
Long Vuong

???? this issue has been for months?