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Forums>Tick Data Downloader>General Discussion>error when calculating higher timeframes

  • #117907 |
    Customer
    71 Posts

    Hi, 

     

    When exporting the data I get an error when calculating higher timeframes for many pairs. Please see attached screenshot. Can email log file if needed. 

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    #145178
    Moderator
    2349 Posts

    Hello,

     

    I will need to consult this with developers. Yes please, send the logs to support@strategyquant.com. Does it happen right after TD installation?

    #145279
    Administrator
    3055 Posts

    from the screenshot it looks like the file is somehow damaged, the lines displayed don’t make sense and they look like there are multiple lines mixed into one.

     

    It might help if you’ll send the logs.

    Mark
    StrategyQuant architect

    #145280
    Customer
    71 Posts

    from the screenshot it looks like the file is somehow damaged, the lines displayed don’t make sense and they look like there are multiple lines mixed into one.

     

    It might help if you’ll send the logs.

    Hi Mark, I have sent the logs to the email Tomas mentioned.

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