We are looking for:
Customer support specialist
Global – Work from home – Full time
About The Position
We’re a growing start-up company that is developing tools to make algo trading easier. We have a world-wide community that loves our products. In order to keep growing, we are looking for a talented and hardworking Customer Support Specialist to join our team.
As a Support agent, you’ll join a high-energy working environment and will enable our growth by providing excellent support to our users.
- Answer support tickets – You will be responsible for replying to support tickets via email or chat
- Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with our products and trading
- Solve customer problems – Answer a variety of product related questions through our support desk, in a professional, empathetic and courteous way.
- Answer pre-sale questions – help answer any questions potential customers might have. You will also assist in making the right decision concerning buying our products
- Very good level of spoken and written English
- Experience with trading, ideally with multiple assets
- Exceptional courtesy and overall a “people’s person”
- Discipline to work from home
- Please send us CV in English only