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Forums>StrategyQuant>General Discussion>Problem downloading data from Dukascopy with QuantDataManager

  • #247427|
    Customer
    8 Posts

    QuantDataManager is no longer downloading tick data from Dukascopy. Have been trying since 1st Sep 2019. Any solutions?

    #247498
    tomas262
    Administrator
    1145 Posts

    Hello,

    everything works for me, do you see any error or what do you mean by “no longer downloading tick data” ?

    #247560
    Customer
    8 Posts

    What I mean is that the free version of the program no longer downloads data from Dukascopy. I first became aware of this on Sep1 but it may have occiured a litle earlier.

    The full version does download data from your CDN Servers, however before I became aware that SQX included the full version of QDM, I was using the free version.

    Nevertheless I had reinstalled the free version twice to retest the problem with clean data and can confirm that the problem still exists. Since your reply I tried yet again. Screenshots are enclosed.

    There is no such problem with the full version.

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    #247590
    tomas262
    Administrator
    1145 Posts

    It shows 0 records / days until you stop it then the information refreshes and shows real amount of data stored so yes, the download works

    #247623
    Customer
    8 Posts

    That is not correct…. I have used this program many times in the past.

    Even after exiting the demo version and restarting, there are no records.

    I have just re-downloaded and re-installed and tried yet again.  The same problem exists. No data downloaded. Even after “completed” shows and exiting the program, re-loading, no data is shown and no date range is credited.

    Everything is normal in the full version.

    Enclosed are directory screenshots showing progressively. If you look at the date time stamp of the four enclosed files you can see the download in progress, the completed symbol and no date result, a look at the data directory and a subsequent reload of the program confirming no data.

    This was a simple request for data from 1 July 2019 to current for AUD (same problem for all paIrs) and this problem has been existing ever since I raised the issue.

    I repeat no such problem exists with the full version using a CDN server.

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    #247625
    Customer
    8 Posts

    Sorry I missed the first photo of the sequence showing the download in progress.

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